All consultations are by appointment, which are booked at 10 minute intervals, although longer appointments are available for more complex problems. You can see the doctor or nurse of your choice although for reasons of continuity it may be better to stick with one doctor as far as possible.
Making an Appointment: If you require an appointment on the same day, where possible, please telephone the surgery from 8am any weekday morning. Please note we are unable to offer Doctor choice in these same day appointments.
In addition, morning & afternoon appointments can be booked up to 2 months in advance with the doctor of your choice.
The number to call for an appointment is 01785 258240 or 01785 258249.
Appointment Timing: The doctors try to keep to time but this is not always possible due to the complexity and seriousness of some conditions. We therefore request your patience in such circumstances.
If you are late for an appointment: You may be asked to re-book, or, if the problem is urgent, wait until the end of surgery to be seen.
How to cancel an Appointment: If you cannot keep your appointment with the Doctor or Nurse, please respond to your text reminder and this will automatically cancel your appointment.
It is really important to let us know if you need to cancel, because it enables us to offer your appointment to someone else.
Home visits: Should only be requested for those who are unable to come to the surgery, because of serious illness or elderly/frail. Wherever possible we prefer to see you in surgery. Please call before 10am so our Duty Doctor can assign to the appropriate allied health professional.
Chaperone: All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff.
Wherever possible we would ask you to make this request at time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way.
Where this is not possible we will endeavour to provide a formal chaperone at the time of request, however occasionally it may be necessary to reschedule your appointment.